Last Updated: August 29, 2026
At Mère De Vie™, we want you to feel confident when purchasing from us. Because many products offered through the Mère De Vie Boutique are created, sourced, or shipped specifically for each customer through independent fulfillment partners, our return and refund procedures may differ from those of a traditional retail store.
This Refund & Returns Policy explains how we handle physical merchandise, damaged or incorrect items, order changes, digital products, memberships, and other purchases made through meredevie.com.
Mère De Vie™ is a DBA of Elements Of G, LLC.
1. Physical Products and Fulfillment Partners
Many physical products sold through the Mère De Vie Boutique are fulfilled directly by third-party production and fulfillment partners, including print-on-demand providers and independent product suppliers.
These may include Printful, Spocket suppliers, and other fulfillment partners we may use from time to time.
As a result:
- Products may be produced or shipped only after an order is placed.
- Different products may be shipped separately.
- Products within the same order may originate from different fulfillment locations.
- Return eligibility may vary according to the type of product, reason for return, and applicable supplier requirements.
Regardless of which fulfillment partner ships your order, please contact Mère De Vie first regarding an order placed through meredevie.com. We will work with the applicable fulfillment provider when necessary.
2. Made-to-Order and Print-on-Demand Products
Certain Mère De Vie products, including branded apparel and accessories, may be produced specifically for you after your order is placed.
Because these products are made to order, we generally cannot accept returns or exchanges solely because:
- You changed your mind.
- You selected the wrong size.
- You selected the wrong color.
- You no longer want the product.
- The product does not fit as you expected when the item supplied matches the size ordered.
Please review product descriptions and available sizing information carefully before completing your purchase.
This does not affect claims involving products that arrive damaged, defective, misprinted, mislabeled, or materially different from what was ordered.
3. Products Fulfilled by Independent Suppliers
Some products offered through the Mère De Vie Boutique may be supplied by independent third-party suppliers, including suppliers available through Spocket.
Return eligibility for these products may vary by supplier. Some suppliers permit returns within a specified period, while others may restrict returns except in cases involving damaged, defective, or incorrect merchandise.
Where a product is eligible for a discretionary return, additional conditions may apply, including:
- A specified return period
- The item being unused and in its original condition
- Original packaging
- Proof of purchase
- Return authorization
- Customer responsibility for return shipping in certain circumstances
Please contact Mère De Vie before returning any product so we can determine the appropriate procedure for your particular order.
4. Damaged, Defective, Misprinted or Incorrect Products
If your product arrives:
- Damaged
- Defective
- Misprinted
- Mislabeled
- In the wrong size or color due to a fulfillment error
- As an entirely different item from what you ordered
- With another qualifying manufacturing or fulfillment problem
please contact us as soon as possible.
To allow us sufficient time to work with our fulfillment partners, we ask that you report the problem within 14 days of receiving your order whenever reasonably possible.
Email:
Please include:
- Your name
- Order number
- A description of the problem
- Clear photographs showing the affected product
- A photograph of the packaging or shipping label if relevant
We may request additional photographs or information if needed to verify the issue with our fulfillment provider.
If the claim is approved, the available remedy may include, depending on the circumstances:
- Replacement of the affected item
- Reshipment
- Refund
- Store credit, if accepted by you
- Another appropriate resolution
We will advise you of the available remedy after reviewing the claim.
Please do not return a damaged or incorrect item without first contacting Mère De Vie.
Some fulfillment providers do not require the defective item to be physically returned, while others may require a return to a particular location.
5. Exchanges
Because many Mère De Vie products are made to order or fulfilled directly by independent suppliers, we cannot guarantee traditional exchanges.
For print-on-demand merchandise, we generally cannot exchange an otherwise correctly produced product because a different size or color is preferred.
If you received the wrong size, color, or product because of a fulfillment error, please contact us under Section 4 above.
For supplier-fulfilled products that permit exchanges, we will advise you of the applicable procedure after reviewing your request.
6. Change-of-Mind Returns
We do not guarantee change-of-mind returns across all Mère De Vie Boutique products.
If an independent supplier permits such a return, we may be able to facilitate it subject to that supplier’s applicable conditions.
Where a voluntary return is accepted because of a change of mind rather than a product defect or fulfillment error:
- The item may need to be unused and in original condition.
- Original packaging may be required.
- Return authorization may be required.
- Return shipping costs may be the customer’s responsibility.
- Original shipping charges may not be refundable except where required by law.
Contact us before sending anything back.
7. Order Changes and Cancellations
Orders may enter production or fulfillment very quickly after they are placed.
If you need to change or cancel an order, contact us immediately at:
We will attempt to accommodate your request where possible, but we cannot guarantee that an order can be changed or canceled once production or fulfillment has begun.
For made-to-order merchandise, cancellation may no longer be possible after fulfillment begins.
For supplier-fulfilled merchandise, cancellation is subject to whether the supplier has already begun processing the order.
8. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an address error, contact us immediately.
If an order has not yet entered shipment, we will attempt to have the address corrected when possible.
Once an order has shipped, we cannot guarantee that the delivery address can be changed.
If a shipment is returned because the address provided at checkout was incomplete or incorrect, additional shipping or reshipment charges may apply.
9. Lost or Missing Packages
If an order appears to be lost in transit, please contact:
Include your order number and relevant tracking information.
We will review the shipment information and, where appropriate, work with the fulfillment provider or shipping carrier to investigate the package.
If tracking indicates that a package was delivered but you cannot locate it, we may ask you to:
- Check with household members or neighbors.
- Check around the delivery location.
- Confirm the shipping address.
- Contact the shipping carrier.
- Submit a carrier claim where required.
Eligibility for replacement or refund will depend on the circumstances and applicable fulfillment-provider or carrier procedures.
10. Return Shipping
Do not mail merchandise to Mère De Vie, Elements Of G, LLC, Printful, a Spocket supplier, or any address shown on a package without first receiving return instructions from us.
Different products may have different authorized return destinations.
Sending an item to an unauthorized address may prevent us or the fulfillment provider from properly processing your return.
Where a product is damaged, defective, or incorrect because of an approved fulfillment error, return shipping will generally be handled according to the applicable fulfillment provider’s procedure.
Where an optional change-of-mind return is permitted, the customer may be responsible for return shipping.
11. Refunds
When a refund is approved, Mère De Vie will process the appropriate refund to the original payment method whenever reasonably possible.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears on your account.
Original shipping charges may not be refundable except where the refund results from a qualifying fulfillment error or where otherwise required by law.
We will communicate with you regarding the status of an approved refund.
12. Digital Content and Video Access
Mère De Vie may offer digital products and content, including:
- Movement videos
- Video rentals
- Courses
- Programs
- Digital educational content
- Membership-only content
- Other electronically delivered materials
Because digital content can be accessed or consumed immediately after purchase, purchases of digital content are generally non-refundable once access has been provided, except where required by applicable law or where a material technical problem attributable to Mère De Vie prevents access and we are unable to reasonably correct the problem.
If you experience an access problem, contact us so that we can first attempt to resolve it.
13. Memberships and Subscriptions
Membership and subscription purchases are subject to the membership terms presented at checkout and our applicable Terms of Use.
Unless otherwise stated at the time of purchase, payments already charged for a membership period are generally non-refundable, except where required by applicable law.
Cancellation of a recurring membership prevents future renewals according to the applicable membership terms; it does not necessarily create a refund for a membership period that has already been purchased.
Any promotional, introductory, complimentary, or special membership terms will be governed by the conditions presented with that particular offer.
14. gBalance Bar and Other Specialized Products
Certain specialized Mère De Vie or gTonnicks® products may have product-specific return, warranty, safety, or shipping provisions.
If different terms are clearly disclosed on the applicable product page or at checkout, those product-specific terms will apply to that product to the extent they differ from this general policy.
Products damaged through misuse, improper care, unauthorized modification, ordinary wear and tear, or use inconsistent with product instructions generally will not qualify as defective merchandise.
15. Promotions, Gifts and Final-Sale Items
Certain clearance, personalized, customized, promotional, hygiene-sensitive, or final-sale products may not be eligible for discretionary returns.
Any such restriction will be identified on the product page or otherwise communicated when applicable.
If a qualifying defective or incorrect product was purchased during a promotion, your rights concerning that fulfillment problem are not eliminated merely because the item was discounted.
16. Legal Rights
Nothing in this policy is intended to eliminate or restrict any non-waivable rights or remedies available to consumers under applicable law.
Where applicable law provides rights that are more favorable than the terms stated in this policy, those legal requirements will apply.
17. Contact Us
For questions, order problems, return requests, or refund inquiries, please contact us before returning merchandise:
Mère De Vie™
A DBA of Elements Of G, LLC
Email: hello@meredevie.com
Phone: (310) 922-6331
California, United States
Please include your order number when contacting us about an existing purchase.